The buyer shall inspect the goods immediately upon receipt and shall notify the seller via email or telephone within 7 working days of the delivery if the goods are damaged or do not comply with any of the contract. If the buyer fails to do so the buyer shall be deemed to have accepted the goods
Where a claim of defect or damage is made the goods shall be returned by the buyer to the seller. The Seller has the opportunity in the first instance to repair the goods if the warranty conditions are met. Only if the item cannot be repaired and it is deemed a manufacturing defect would a replacement part be considered. If and only when both options have been exhausted the buyer shall be entitled to a full refund(including delivery costs)plus any reasonable return postage chargers if the goods are in fact defective beyond reasonable repair.
There is no legal requirements for a refund to be offered / supplied where a customer simply changes their mind or they did not investigate the items ordered sufficiently enough. All goods sold can be considered final where there is no product fault.
If we do decide to allow goods to be returned then you will be supplied a returns reference number, without this goods will be rejected at the return warehouse. Goods must be returned by the buyer at the buyer’s expense and should be adequately insured during the return journey. The buyer will receive all monies paid for the goods except initial delivery charges, return postal charges and the 25% handling fee within 30 days of cancellation. If the buyer fails to return the goods following cancellation, the seller shall be entitled to deduct the cost of recovering the goods from the buyer.
Goods returned must clearly show the original order number and a returns reference number to be obtained from the seller prior to any order being return. Both these references should appear on the package and we reserve the right to reject goods should these references not appear.
No refund will be offered for any goods damaged ( intentionally or unintentionally) by the buyer ,goods must be return in an un-used, factory packaged and in a resalable state. The Seller reserves the right to inspect the returned goods before any refund is issued ( inspection can take up to 14 days from goods arriving back to us ). Should any of these conditions not be met the seller shall not refund the goods.
For goods returned to our USA location / non UK locations where we use a 3rd Party logistics company a handling fee of 25% will be applied on goods returned as we need to open and inspect all goods to deem them fit for resale. This is in addition to any other costs applied.